AI & Privacy

Using AI at work without giving away more than you meant to – what the tools keep, what the law expects and where the risks sit.

Person ticking off a checklist beside a tablet in a café overlooking a London Underground platform

AI & Privacy

Is your website legally compliant? A GDPR and cookie checklist for small businesses

14 May 2026 · 6 min read

Most small business websites collect personal data in some way. A contact form, a newsletter sign-up, an online shop or a simple analytics tool – they all handle information about the people who visit. And that means data protection law applies, whatever the size of your business. The rules have also changed this year. New […]

a woman sitting at a desk working on a laptop

AI & Privacy

Your ChatGPT conversations are not as private as you think: what this means for your business

8 October 2025 · 5 min read

Last week, OpenAI CEO Sam Altman made a startling admission that should concern every business owner using AI tools. Speaking on the Theo Von podcast, Altman revealed that ChatGPT conversations have no legal privilege protection and could be subpoenaed in lawsuits. "So if you go talk to ChatGPT about your most sensitive stuff and then […]

AI & Privacy

AI customer service tools: enhancing your website’s support capabilities

16 June 2025 · 4 min read

Customer expectations have shifted dramatically. People want answers immediately, expect 24/7 support, and are increasingly comfortable with intelligent automated systems. For UK businesses, this creates a challenge – how do you provide excellent customer service without dramatically increasing costs? AI-powered customer service tools offer a solution, providing round-the-clock availability, instant responses, and the ability to […]